Warranty
Customer Satisfaction & Warranty
Warranty
English Willow vs Kashmir Willow
Bat Warranty
- We provide 12 months warranty on English Willow Cricket Bats
- Bats damaged due to an improper use such as hitting a Yorker hard, poor timing resulting ball hitting higher up on the bat shoulder area, mistimed shots ending ball hitting on the edges of the bat (Chipping on edges), exposure to extreme climate (moisture or heat) damages the bat as well which are not covered under warranty.
- All of the above damages can be prevented if the bat is properly taken care of and maintained at the end of each season to make sure proper amount of moisture content is restored in the bat for next time use.
- Bat’s shoulder area (2″ down from shoulder) and toe area (3″ upwards from toe) is not covered under manufacturer’s warranty.
- Warranty claims for blade damage will be assessed depending on each claim and best suitable option will be provided.
- Bats damaged by non-leather balls or bowling machine balls or any other composite balls are not covered under warranty.
- Once a warranty claim is lodged or emailed, it will take 3-4 business days to verify the claim and process it in the system for management to respond to the customer. Customer will be advised via email regarding the outcome of their warranty claim
- For warranty claim, customers will be requested to send us different angle pics of the bat where the damage has occurred or will be requested to send the bat in for a closer look at the actual damage for warranty claim.
- The shipping charges payable (to & from) will be customer’s responsibility unless it is a manufacturing fault.
- If your warranty claim is successful then the shipping charge will be reimbursed. Please refer to our Returns and Refunds Policy for further details on how to return a product or order. Processing of all warranty claims is solely at our discretion. We reserve the right to amend warranty information at any time without any notification.
Soft Leather and Kitbags Warranty
We provide 2 months warranty on Batting Gloves, Batting Pads, Keeping Gloves, Keeping Pads, Thigh Guards, Elbow Guards and Kitbags. Warranty claims for soft leather and kitbags will be assessed depending on each claim – whether the issue was a manufacturing fault or was due to improper use.
Products once used such as clothing, under garments and inside guards are not covered under this warranty due to hygiene standards.
Processing of all claims is solely at our discretion. Please refer to our Returns and Refunds Policy for further details on how to return a product or order. We reserve the right to amend warranty information at any time without any notification.
Please Note: For all Cards, Paypal purchases and Buy Now Pay Later purchases, all merchant fees applicable are non-refundable.